FAQs

Make a reservation in real time by clicking “sign up” on any of our class schedule pages located in the menu.

Looking to just purchase a package for use later? Do so via our tuition page here!

Come to any class, any day, any time with a reservation. If you’ve purchased a “babies package” you will be limited to classes with a minimum age of under 12 mos.

Please read our health and safety policies before entering KAW.

Your reservation is final one hour before the class start time.

If you cancel your class within the “late cancel” window, the value of the class is forfeited.

If you cancel your reservation outside the cancellation window, or “early cancel”, the value of the class goes back on to your account for use at another time! This happens automatically.

Kids at Work will send you a receipt for your purchase. Be sure to make specific day, time, AND LOCATION of the class reservations you have made!

Kids at Work will send you our IMPORTANT housekeeping email which contains details pertaining to attending classes at Kids at Work!

Kids at Work will send you an invitation to “StoryPark” which is our private photo sharing site where we can share pictures from class with families. You are also welcome to invite family to view the photos. Should families prefer to be left out of pictures or storypark please let us know!

Kids at Work will send you a reservation reminder 24 hours before each class, if you are opted into account management emails.

Kids at Work maintains full time administrative coverage of phones, texts and email accounts. Got a question? Call us at 212-488-8800, text us at 332-201-1879, or email info@kidsatworknyc.com to get a quick answer!

Kids at Work Drop-in classes NEVER expire!

As per the "Key to NYC" mandate all persons aged 12 and over entering Kids at Work are required to show proof of vaccination against COVID-19. This applies to anyone attending classes INDOORS at the studio or OUTDOORS at the Kids at Work Studio Terrace (as guests will have to walk through the studio to get there). There is no vaccine requirement for anyone attending classes at Madison Square Park, Chelsea Green Park, Washington Square Park, or the Gertrude B. Kelly Playground.

Since Kids at Work is a part of the "Key to NYC" mandate there is no option to test out of this requirement. Acceptable proof of vaccination includes:

  • CDC Issued vaccine card (or photo of)
  • The NYS Excelsior pass smartphone app
  • Any official immunization record from outside NYS or the US

All adults are required to wear a KN95 mask regardless of vaccination status, since we work with unvaccinated children. Kids at Work can provide these masks for participants who don't have one at a cost of $1.50 per mask charged to the child's account. Adults are welcome to wear their own KN95 mask. Per the NYCDOH, all persons over the age of 2 WHO ARE REASONABLY ABLE TO TOLERATE A MASK will be required to wear an acceptable face covering. If your child over 2 wears a mask in other indoor settings, we respectfully ask you to have your child wear a mask at Kids at Work. EXCEPTION: Cooking class. All staff must wear KN95 face coverings at all times when interacting with children.

Kids at Work will be CLOSED from Sept 6 – 12th, 2021 for renovation! We are also closed on Thanksgiving, Christmas Eve, Christmas, New Years Eve, and New Years Day. Students wtihin our Gentle Separation program receive class credit if they need to miss class due to a religious observance of a holiday where we are not closed.

Drop-in class credits purchased before April 1, 2020 must be converted to a monetary credit. Please email us at info@kidsatworknyc.com to have one of our staff complete this transfer. Once your drop-in class credits have been converted to a monetary credit, you can use the account credit to purchase any kind of programming. Clients can use your account credit by visiting our mindbody point of sale/schedule site here. At the Check Out/Place Order page you will see how much monetary credit you have available in green. Your monetary credit will automatically be applied to your purchase.

Please note that we are no longer using the Kids at Work “branded app” (looks like a Kids at Work logo on your device). If you experience any difficulty please feel free to email us at info@kidsatworknyc.com and we’d be happy to sign you up for whatever you want using your account credit, sending you a receipt!

Please note that reservations are mandatory for all KAW classes, EVEN for those with class packages. If you have purchased a class package please make sure you go into our website schedule and make a reservation each and every time you’d like your child to attend! We do not take walk-ins for outdoor classes, but you can always make your reservation on the way over or even after arrival, just note that the class may be full. Please note that a purchase does not mean you reserved for a specific day/time. If you are unsure whether you actually made a reservation please email us at info@kidsatworknyc.com

Sun Sessions classes do not expire, and may be used during subsequent summers. The monetary value can also be converted to a credit for use indoors. Please note that indoor classes are offered at a higher price point and a “class for class” transfer is not possible. Sun Sessions outdoor music purchases are NOT valid indoors on a “class for class” basis due to the higher pricing for indoor programming.