FAQs

Make a reservation in real time by clicking “sign up” on any of our class schedule pages located in the menu. The easiest way to make class reservations is to download the Kids at Work mobile app (available on Iphone or Android devices). On the mobile app you can purchase classes and manage your class schedule.

Looking to just purchase a package for use later? Do so via our tuition page here!

Come to any class, any day, any time with a reservation. If you’ve purchased a “babies package” you will be limited to classes with a minimum age of under 12 mos.

Please read our health and safety policies before entering KAW.

Your reservation is final one hour before the class start time.

If you cancel your class within the “late cancel” window, the value of the class is forfeited.

If you cancel your reservation outside the cancellation window, or “early cancel”, the value of the class goes back on to your account for use at another time! This happens automatically.

Kids at Work will send you a receipt for your purchase. Be sure to make specific day and time of the class reservations you have made!

Kids at Work will send you a reservation reminder 24 hours before each class, if you are opted into account management emails.

Kids at Work maintains full time administrative coverage of phones, texts and email accounts. Got a question? Call us at 212-488-8800, text us at 332-201-1879, or email info@kidsatworknyc.com to get a quick answer!

Please note that reservations are strongly recommended for all KAW classes, EVEN for those with class packages. If you have purchased a class package please make sure you go into our website schedule and make a reservation each and every time you’d like your child to attend!  See below for information on recurring reservations.  We do take walk-ins at our physical location if there is space in the class.  We do not take walk-ins for outdoor classes, but you can always make your reservation on the way over or even after arrival, just note that the class may be full. Please note that a purchase does not mean you reserved for a specific day/time. If you are unsure whether you actually made a reservation please email us at info@kidsatworknyc.com
All persons aged 12 and over entering Kids at Work are required to show proof of vaccination against COVID-19. Acceptable proof of vaccination includes:
  • CDC Issued vaccine card (or photo of)
  • The NYS Excelsior pass smartphone app
  • Any official immunization record from outside NYS or the US
All adults are required to wear a mask regardless of vaccination status, since we work with unvaccinated children. Kids at Work always has KN95 masks available if you don't have one on you! All children 4 and over are expected to wear masks as well. Per the NYCDOH, all persons over the age of 2 WHO ARE REASONABLY ABLE TO TOLERATE A MASK will be required to wear an acceptable face covering. If your child over 2 wears a mask in other indoor settings, we respectfully ask you to have your child wear a mask at Kids at Work. EXCEPTION: Cooking class. All staff must wear KN95 face coverings at all times when interacting with children.

Kids at Work Drop-in classes NEVER expire!

The only days Kids at Work is CLOSED throughout the year are Thanksgiving, Christmas Eve, Christmas, New Years Eve, New Years Day, Memorial Day, and Labor Day. Students wtihin our Gentle Separation program receive class credit if they need to miss class due to a religious observance of a holiday where we are not closed. At this time Kids at Work is only open Monday-Friday.

Every outdoor class has a different rain policy, please see below:
  • SUN SESSION CLASSES (Madison Square Park, Hudson River Park, Washington Square Park, and Rockefeller Park): Sun Sessions outdoor music classes are CANCELED due to rain. Rain declaration is made by 8am the day of class and will not be changed after declaration is made. All families who are RESERVED for that particular day/time/location will be notified. If you are ever in doubt as to whether class is happening please be in touch by phone at 212-488-8800, text at 332-201-1879, or by emailing info@kidsatworknyc.com In addition, the Kids at Work outgoing voicemail message will be updated with any rain plans, as well, for the Sun Sessions outdoor music program. There is no rain location for Sun Sessions outdoor music. If you are reserved and we cancel class, the class will be returned to your family's account as unused and you can simply make a reservation for another date!
  • THURSDAY SOCCER STARS: These classes will be indoors at the studio in the event of rain. Since these classes happen later in the afternoon a decision will be made by 12:00PM the day of and all parents will be notified via email and text message. You can always give us a call if you are unsure of the class location.

Yes! This is very easy to do on the Kids at Work Mobile App (available on Iphone or Android devices). If you are unable to download the app there is another way to make these reservations. Our reservations are powered by Mindbody. If you are interested in making recurring reservations you can do this through here You can also simply email us at info@kidsatworknyc.com or call us to make recurring reservations. REMEMBER, even with a recurring reservation you can still cancel up to one hour before class!

This depends on which classes you'd like to come to. "Babies" classes include all those classes with a minimum age of UNDER 12 mos. "Toddler" classes include all those classes with a minimum age of 12 months or OLDER. Some examples of babies classes are: Inch by Inch, Jam Sessions Babies, and Baby Fingers. Some examples of toddler classes are: Toddle Around, Mess it Up, Soccer Stars, and Ballet/Tap! If you're not sure which level of package to purchase please reach out. If you'd like to purchase a combination of babies and toddler classes, we can create a custom package for your child. Give us a call at 212-488-8800!

Sun Sessions classes do not expire, and may be used during subsequent summers. The monetary value can also be converted to a credit for use indoors. Please note that indoor classes are offered at a higher price point and a “class for class” transfer is not possible. Sun Sessions outdoor music purchases are NOT valid indoors on a “class for class” basis due to the higher pricing for indoor programming.

It's easy to convert your leftover babies or Sun Sessions classes for use in other programming!  The cost to upgrade classes is as follows:
  • Sun Sessions Outdoor Music to On-Site Babies classes - $2 per class
  • Sun Sessions Outdoor Music to Toddler classes - $9 per class
  • Babies classes to Toddler classes - $7 per class
We can run the above charge for you and send you a confirmation if you give us a call or email us with permission to charge the card on file.
Our schedule rarely changes. If we do change the day/time of a class we make sure all the "regulars" in the class know of the change. If you are making an advance reservation or series of reservations, you are more than welcome to reach out to us at info@kidsatworknyc.com to get a sense of whether or not we might be changing our schedule. Keep in mind that with the SAME package you can attend ANY class. We very rarely change the schedule and would only do so if enrollment were extremely low. In any case, feel free to reach out. You can also reach out should you wish to make longer term, "semester-long" recurring reservations, as well!
Some parks are bigger than others and finding the class in the park isn't always easy. That's why we have created the maps which show you exactly where to go. The maps may be found in the class description, on the class sign up page, in your receipt/reminder email, and below. Each map will have a 1st, 2nd, and 3rd choice option of where the class will be depending on availability. In the case of Madison Square Park there is also an "A" and "B" location for if all the lawns are closed. If you ever have any trouble you can also give us a call at 212-488-8800