Policies| Kids at Work

How do Kids at Work INDOOR Drop-in Classes Work?

Make a reservation via our website schedule here.
Looking to just purchase a package for use later? Do so via our tuition page here!
Come to any class, any day, any time with a reservation. Advanced reservations required, no walk-ins.
Strict contact tracing and COVID protocols in place since October 2020. Watch our Health and Safety Video for more information!
Minimum 8 class package required at this time, no single drop-ins for indoor programming.
Your reservation is final 24 hours before class. If you cancel your reservation after that point, you will forfeit the value of the class. This strict cancellation policy is so that we can contact trace properly and keep everyone safe!
Reservations can be made up to one hour before class.
If you cancel your reservation more than 24 hours before class, the value of the class goes back on to your account for use at another time!

What happens after I register for INDOOR Drop-in Classes?

Kids at Work will send you an enrollment agreement and liability release, via docusign, which must be completed by your child’s SECOND class with us.
Kids at Work will send you a receipt for your purchase. Be sure to make specific day/time reservations for your package!
Kids at Work will send you our IMPORTANT housekeeping email which contains information on our health check app as well as other details pertaining to attending classes indoors at Kids at Work!
Kids at Work will send you an invitation to “StoryPark” which is our private photo sharing site where we can share pictures from class with families. You are also welcome to invite family to view the photos. Should families prefer to be left out of pictures or storypark please let us know!
Kids at Work will send you a reservation reminder 24 hours before each class, if you are opted into account management emails.

General Policies for INDOOR Drop-in Classes

Kids at Work can only accommodate COMPACT, FOLDABLE STROLLERS at this time.
Staggered Arrival: Please arrive at class 10-15 minutes before the start time, in order to accommodate our staggered arrival. You may need to wait before you are let into the space. If you come right at the class start time you will miss part of the class.
Staggered Departure: Please leave time after class to depart in a staggered manner. Families will leave in the order they arrived. If you need to leave right at the end time, please be sure to be one of the first to arrive. Please be patient with staff and enjoy our beautiful air conditioned space until it is your turn to leave the space.
Masks – Kids at Work provides KN95 masks for all attendees. Save us some cash by coming with your own OR coming with a double mask containing of a combination of either A/Two cloth masks or B/One cloth and one surgical mask. *Note 2 surgical masks is NOT a double mask.
Phones – Please limit phone use to consist of taking a few pictures only. Heavy use of phones defeats the purpose of all the sanitization/cleaning we are doing behind the scenes.

Kids at Work Drop-in classes NEVER expire.
Your Summer 2021 Drop-in package will be valid in the future, but the per class value will remain the same, even if Kids at Work is able to drop per class pricing in the future due to higher capacity.

When is KAW physically open, and when is it closed?
Kids at Work will be CLOSED on Monday, May 28 and Monday, September 6, 2021. Kids at Work will be OPEN on Monday, July 5, 2021.

How do I use my drop-in class package purchased BEFORE April 1, 2020?

Drop-in class credits purchased before April 1, 2020 must be converted to monetary account credits. Please email us at info@kidsatworknyc.com to have one of our staff complete this transfer. Once your drop-in class credits have been converted to account credits, you can use these credits to purchase virtual Summer classes. Clients can use your account credit by visiting our mindbody point of sale/schedule site here. At the Check Out/Place Order page you will see how many account credits you have available in green. Your account credits will automatically be applied to your purchase.

Please note that we are no longer using the Kids at Work “branded app” (looks like a Kids at Work logo on your device). If you experience any difficulty please feel free to email us at info@kidsatworknyc.com and we’d be happy to sign you up for whatever you want using your credit, sending you a receipt!

How do I use my drop-in class packages (purchased before April 1, 2020) to purchase programming?
First, we will convert your unused class package to a monetary credit, upon your request. Afrer that, we are able to use your credit towards any purchase.

How do I check my credit balance?
Once we convert your package to a monetary credit upon your request please, log in to our mindbody point of sale/schedule site here. Click on “My Info” and then “Account”. Due to limitations within our website, monetary credits cannot be viewed at www.kidsatworknyc.com. You can also email Kids at Work at any time for an account summary – info@kidsatworknyc.com.

Sun Sessions OUTDOOR Music Policies and Procedures

Sun Sessions OUTDOOR music reservations
Please note that reservations are mandatory for Sun Sessions, EVEN for those with class packages. If you have purchased a class package please make sure you go into our website schedule and make a reservation each and every time you’d like your child to attend! We do not take walk-ins for Sun Sessions classes, but you can always make your reservation on the way over or even after arrival, just note that the class may be full. Please note that a purchase does not mean you reserved for a specific day/time. If you are unsure whether you actually made a reservation please email us at info@kidsatworknyc.com.

Where is Sun Sessions OUTDOOR music?
MAP to the Hudson River Park location!
MAP to the Washington Square Park location!
Please show/give the map to your caregiver.
Sometimes we must adjust the class location depending on conditions within the park. You will notice there are 2-3 locations on each map. Proceed to location 1 first. If the class/teacher is not there, proceed to location 2, and so on. If you are unable to find the class, please call 212-488-8800. Kids at Work is in communication with teaching staff and can direct you to the location.

What if it rains for Sun Sessions OUTDOOR music?

Rain declaration/cancelation is made by 7:30am the day of class.
If we cancel due to rain, any students with reservations made prior to that time will be notified by email. Students that attempt to make reservations after that point will see the class marked as “canceled” on our schedule, and will not be allowed to reserve.
If you or your caregiver is unsure about the status of cancellation, please call 212-488-8800 and listen to the outgoing voicemail message, which will be changed to reflect class status as of 7:30am.
If we do cancel class, the value of the unused class will go back on to your child’s account to be used at another time. Note you will not be automatically rescheduled, and the client must reschedule the class via our online schedule or by emailing/calling Kids at Work.
We do not “make up” rained out classes. Unused passes can simply be used another week. If this is impossible for you please contact us for a refund.
Sometimes it may rain unexpectedly after 7:30am, OR it may not end up raining at all. If you are unsure as to the status of class please call 212-488-8800 and listen to the outgoing message for further information. You can also view the Sun Sessions schedule to see if a class is marked as “canceled” or not on any given day. We make an early rain declaration in order to prevent the teacher from making an unnecessary trip, but of course sometimes the weather does its own thing!

What should I bring to Sun Sessions OUTDOOR music?
In the past, Kids at Work would provide our full instrument collection at outdoor classes, but due to COVID we are pausing that practice. In order for your child to participate, please consider bringing the following:
1/ 2 or more rhythm sticks (thick drumsticks or wooden spoons work too! Better to keep your object not too long in size.)
2/ 4 or more egg shakers (maracas are fine, or small containers sealed closed with rice or beans inside!)
3/ Drum(s) (A wooden or plastic mixing bowl does the trick too)
4/ Scarf or flowy fabric for movement (Bring an old t shirt we don’t care!)
5/ Other mixed noisemakers or instruments you have around the house!
Please also bring a waterproof blanket to sit on for you and your child!
Please note masks are mandatory for all adults regardless of vaccination status and CDC recommendations.

When do my Sun Sessions OUTDOOR music classes expire?
Sun Sessions package do not expire, and may be used during subsequent summers. The monetary value can also be converted to a credit for use indoors. Please note that indoor classes are offered at a higher price point and a “class for class” transfer is not possible. Sun Sessions outdoor music purchases are NOT valid indoors on a “class for class” basis due to the higher pricing for indoor programming.